Fluent in US operations
11 years supporting North American teams. I already work US business hours and know how US companies run.
Automation VA · Parañaque, PH
I automate the busywork so your team can do the real work.
11+ years supporting North American operations. I build automations with Make, Google Workspace, AI tools, Excel/VBA, SQL and Power Platform.
For small businesses, agencies and operations teams buried in spreadsheets and manual admin.
- 11+
- Years in data & operations
- 6
- Automation demos
- US hours
- Eastern & Pacific overlap
Portfolio
Projects
MakeGoogle SheetsGoogle DocsGmailDemo project
Weekly Sales Report Automation
Pulls the week's paid orders from Google Sheets, totals revenue, orders and units with a per-product breakdown, fills a Google Docs report template, and emails it as a PDF.
View case study →
MakeGmailClaude AISlackDemo project
AI Email Triage Workflow
Watches the support inbox, uses Claude to classify each email as urgent, billing or general and draft a reply for review, logs everything in Google Sheets, and alerts Slack when an email is urgent or unclear.
View case study →
MakeGoogle SheetsFacebookLinkedInDemo project
Social Media Scheduler
Publishes posts marked Ready in a Google Sheet content plan to Facebook, LinkedIn or both, then writes the result back to the sheet, including a Failed status and the reason if a post doesn't go through.
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MakeGmailGoogle DriveDemo project
Automated Email Attachment Filing System
Automatically saves email attachments into a Google Drive folder for each sender, with files renamed by date, so nothing gets lost in the inbox.
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MakeGmailOpenAIGoogle SheetsSlackDemo project
Customer Email Classifier
Reads each new customer email, uses OpenAI to decide its category, priority, sentiment and department, logs everything in Google Sheets, posts it to the right one of 10 Slack channels and labels it in Gmail, with Critical and High priority emails flagged as urgent.
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MakeTallyGoogle SheetsGmailDemo project
Automated Lead Capture & Notification System
Captures every Tally form enquiry through a Make webhook, skips leads already in the sheet, saves new ones to Google Sheets, sends the lead an instant thank-you email, and emails the team a summary that flags budgets of ₱100,000 / $100,000 or more as priority.
View case study →Services
How I can help
01
Workflow Automation
Make, Power Automate and AI-assisted workflows connecting Gmail, Google Sheets, Slack, forms and CRMs for intake, routing, notifications and reports.
02
Excel & VBA Solutions
Macros and tools that turn hours of manual spreadsheet work into a single click.
03
Data & Reporting
SQL extraction, validation, reconciliation and Power BI dashboards you can act on.
04
Process Improvement
Workflow reviews that find bottlenecks, standardize steps and document everything.
05
AI Email & Request Handling
Claude and OpenAI workflows that classify, prioritize and draft replies, with a human review step.
Why me
Corporate experience, small-business flexibility
Accuracy is second nature
Trained on retirement and insurance data, where errors are costly and confidentiality is strict. Your data gets the same care.
Everything documented
Every automation comes with a simple guide, so you're never stuck if something changes or breaks.
Enterprise tools, small-business scale
The same Make, Google Workspace, Excel, SQL and Power Platform skills big firms rely on, set up for your team's size and budget.
About
Hi, I'm Ana.
I've spent over 11 years supporting North American operations at Willis Towers Watson and Accenture. My work brings together careful data handling, clearer processes, and practical tools built with Make, Google Workspace, AI tools, Excel, SQL and Power Platform. I enjoy turning repetitive tasks into workflows that feel simpler and more reliable. Now I'm bringing that corporate experience to small businesses, agencies and operations teams, with solutions shaped around the way they work.
Experience
Where I've worked
Willis Towers Watson
Aug 2019 — Present
Technical Support Senior Specialist — N. America Retirement
- —Built Excel/VBA solutions automating data processing, validation and recurring reports.
- —Used SQL and Power BI for investigations, reconciliation and operational dashboards.
- —Identified manual tasks and bottlenecks ripe for automation; maintained process docs.
Accenture
Feb 2015 — Apr 2019
Transaction Processing Analyst — N. America Insurance
- —Processed and validated high-volume healthcare insurance transactions.
- —Ran quality checks and analyzed error trends to drive process improvements.
- —Supported knowledge transfer and onboarding for new team members.
Now taking 3 founding clients at a reduced rate, in exchange for an honest review. Book a free 15-min call to see if we're a fit.
Book a callFAQ
Questions clients ask
Contact
Let's automate something together.
Book a free 15-min discovery call
No pressure, just a quick chat about your workflow.
Based in Parañaque, PH · Works US Eastern/Pacific business hours · Usually replies within 24 hours